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FAQs Learn more
- All questions
- About Percapita
- About Percapita Accounts
- Estimating & Filing Taxes
- Financial Wellness
- Making International Transfers
- Managing My Accounts & Debit Card
- Moving Money in the App
- Opening New Accounts
- Updating My User Profile
- Using My Debit Card
- Using Percapita Pay
Who is Percapita?
Percapita is a digital company that offers access to financial services. Our mission is to close the gap between financial services and financial wellness by making financial products more affordable and readily accessible for hourly employees and the people in their lives. Learn More
Percapita Group, Inc., is a digital company that provides access to products and services to help improve financial wellness. Percapita banking services and deposit accounts are provided by Sutton Bank, Member FDIC.Is Percapita a real bank?
Percapita is not a bank. Percapita provides access to banking services through our digital app designed with your financial wellness in mind. Our app provides access to the right tools when you need them, so you can manage your money and meet your financial goals.
Percapita Group, Inc., is a digital company that provides access to products and services to help improve financial wellness. Percapita banking services and deposit accounts are provided by Sutton Bank, Member FDIC.Does Percapita have any branches?
No, we do not have physical branches.
You can access our services 24x7 from wherever you are using the Percapita app. You can also chat to our customer service team from within the app, call us at 888-302-5055, or email us at support.percapita.com.
Percapita Group, Inc., is a digital company that provides access to products and services to help improve financial wellness. Percapita banking services and deposit accounts are provided by Sutton Bank, Member FDIC.How do I reach customer service?
There are three ways to reach customer service.
1. You can use our mobile app which provides information at your fingertips.
2. You can also use our web-based chat service that helps our customer service team solve your problems quickly.
3. Lastly, you can call to talk to an agent by phone at 888-302-5055.
Percapita Group, Inc., is a digital company that provides access to products and services to help improve financial wellness. Percapita banking services and deposit accounts are provided by Sutton Bank, Member FDIC.Where are your customer service representatives located?
Our agents all reside in the US.
Percapita Group, Inc., is a digital company that provides access to products and services to help improve financial wellness. Percapita banking services and deposit accounts are provided by Sutton Bank, Member FDIC.What languages does Percapita support?
Percapita supports both English and Spanish.
To change your language preferences in the Percapita app:
1. Click on your initials in the upper right corner of the screen
2. Change between English and Spanish under “Language Preference”
Percapita Group, Inc., is a digital company that provides access to products and services to help improve financial wellness. Percapita deposit accounts are provided by Sutton Bank, Member FDIC.How does Percapita make money?
Percapita is committed to providing access to affordable financial services in a way that benefits our customers and sustains our business model. We make money in a few ways:
• Interchange Fees: When you use your Percapita Visa® Debit Card, the merchant pays us a small fee
• Product Fees: We charge fees on certain financial products and transactions, like the Cash Account (click here: Fee Schedule) and Percapita Pay.
The Percapita Visa® Debit Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa debit cards are accepted. Visa is a registered trademark of Visa, U.S.A. Inc. All other trademarks and service marks belong to their respective owners.
Percapita Group, Inc. is a digital company that provides access to products and services to improve financial wellness. Percapita is not a bank. Percapita deposit accounts are provided by Sutton Bank, Member FDIC.Does Percapita make money from selling customer data?
Rest assured; we do not sell your data for profit. Your privacy is important to us. For more information, please see our Privacy Policy.
Percapita Group, Inc., is a digital company that provides access to products and services to help improve financial wellness. Percapita deposit accounts are provided by Sutton Bank, Member FDIC.
